FAQ

A pre-order is charged in full at checkout, not when it ships. Pre-order pieces ship separately from any in-stock pieces in the same order, so you may get more than one shipment and tracking number. Full terms are in our Shipping Policy.

Each pre-order piece has its own estimated ship date rather than a fixed window after a collection launch, and that date is an estimate that can change. For the current estimate on a piece, ask us through the Contact page before you order. We email you a tracking number when it ships.

You can cancel a pre-order for a full refund up to 48 hours before its estimated ship date by contacting us with your order number. After that, the order can’t be cancelled, and our standard return policy applies once it’s delivered.

Orders are processed within 1–3 business days after payment is confirmed. During new collection drops and major holidays, processing can take up to 5 business days. Carrier transit time comes after processing; see our Shipping Policy.

We accept payment through Stripe and PayPal, and all prices are charged in US dollars. See our Terms of Service for the full order terms.

Most adult pieces come in S–3XL. A few run differently: The Bridge Series ‘Stay Golden’ Shirt comes in XS–2XL, The Bridge Series ‘The Bay Bridge’ Shirt comes in S–2XL, and The Fannie and The Signature Beanie are One Size. The sizes for each piece are listed on its product page, and our Size Guide explains how to choose.

The Kids Colorblock Hoodie Set, in Red/Black and Purple/Black, comes in 2T, 3T, 4T, 5, 6, and 7. Our Size Guide explains how to compare against a piece your child already wears.

Our Size Guide shows you how to lay a similar piece you already own flat and compare it. If you’re between sizes or unsure, send us your question through the Contact page before you order.

We ship across the United States, including Alaska and Hawaii, and to 40+ countries. International shipping is calculated at checkout from your destination and the size and weight of your order, and you’ll see the exact cost before you pay. Details are in our Shipping Policy.

Standard shipping (5–7 business days) is $17 and Express shipping (2–3 business days) is $22. Standard shipping is free on orders of $200.00 or more before taxes. Delivery estimates start once your order ships; see our Shipping Policy for details.

Orders shipped outside the US may be charged import duties, customs fees, or taxes by the destination country. Those charges are the recipient’s responsibility and are not included in the shipping cost shown at checkout, as set out in our Shipping Policy.

When your order ships, you’ll get a confirmation email with your tracking number and a link to the carrier’s tracking page. You can also sign in to your account and check the order status under My Orders. Our Shipping Policy covers tracking in full.

Check your shipping address and every spot a carrier might leave it. If it still hasn’t turned up, contact us with your order number and tracking number. For a package marked Delivered, reach out within 7 days of that date so we can start a carrier claim.

You can return eligible pieces within 30 days of confirmed delivery. They must be unworn, unwashed, and unaltered, with all original tags attached, in their original packaging. Read our full return policy before you send anything back.

Contact us through the Contact page before you ship anything. Include your order number, the email used at checkout, the piece and size, and a brief reason, but never payment-card details. For US orders, we send you a prepaid USPS return label.

US exchanges for a different size or color of the same style are free: we confirm the replacement is available and send a prepaid USPS label, and you ship the original back within 14 days of receiving it. International customers pay return shipping to our US facility, and the replacement ships at no additional charge after inspection. The full steps are on Returns and Exchanges.

Approved refunds go back to your original payment method within 5–7 business days of when we receive and inspect your return. Your bank may take longer to post it, so allow up to 10 business days in total. Original shipping costs are not refunded unless the item arrived damaged, defective, or incorrect; see our return policy.

Final Sale items, pieces that have been worn, washed, or altered, items without their original tags, gift cards, and customized or personalized pieces can’t be returned or exchanged, unless they arrive damaged, defective, or incorrect. The full list is in our return policy.

Contact us within 7 days of confirmed delivery with your order number and clear photos of the issue. We’ll make it right at no cost to you, with a replacement or a full refund that includes original shipping.

International returns follow the same 30-day eligibility rules. You arrange and pay for return shipping to our US facility, and we recommend a tracked, insured service. Refunds exclude original shipping, and duties or taxes paid on delivery are generally not refundable by SkyyRose; see our return policy.

Four: Signature, Black Rose, Love Hurts, and the Kids Capsule. Each is its own chapter of one Oakland-rooted house: Luxury Grows from Concrete.

Send us a message through the Contact page. If it’s about an order, include your order number, and never send payment-card details by email.