Returns + Exchanges

Before you send a piece back

Start with Client Services before shipping anything. The team confirms eligibility against the policy, order timing, and the condition of the piece, then provides the correct next step.

What to include in your request

Send the order number, the email used at checkout, the piece and size, and a brief reason for the request. Do not email payment-card details.

Exchanges and made-to-order pieces

Availability, fit, and production windows are reviewed case by case. A replacement is never promised until Client Services confirms the next available option.